‘Outstanding’ service from ellenor

'Outstanding' service from ellenor

KENT charity ellenor has been awarded an ‘Outstanding’ rating by the Care Quality Commission.

For 30 years, ellenor has provided end-of-life, cancer and respite care to people of all ages in the hospice or in the comfort of their own home.

Inspectors praised its caring and responsive services and reported that patients had told them ‘staff relationships were valued and they went the extra mile when providing care and support’.

They also highlighted that ‘the service provided outstanding end of life care’, where children and adults were able to experience ‘a comfortable, dignified and pain-free death in the place of their choice when possible’.

Claire Cardy, Chief Executive for ellenor, said: “We are delighted to have received this Outstanding rating, the highest that the regulator can award. This is testament to the dedication of our fantastic team of expert staff and volunteers.

“We regularly receive positive feedback from our patients and their families, but it’s a huge accolade to have the quality of care and compassion recognised by this inspection, too.

“Our ethos is always to provide the best quality personalised care and support and enable families to make the most of the time they have together.”

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