Lifestyle Renault, the Tunbridge Wells Renault retailer has been named a Dealer of Excellence by the French car-maker.
The dealership on Langton Road earned the distinction after an in-depth in-dependent customer care evaluation by global market research experts J.D. Power.
The evaluation focused on the experience of new car servicing to customers and saw the performance of each dealer in Renault’s UK network measured in two ways – first a comprehensive customer satisfaction survey and then an extensive on-site audit for the top performing dealerships.
Only 20 dealerships nationwide, including Lifestyle Renault, achieved the highest standards to receive Dealer of Excellence status.
The service team at Lifestyle Renault received their award from Renault UK Managing Director, Ken Ramirez, at an event last week.
Glen Warner, Service Manager at Lifestyle Renault, said: “Looking after our customers properly and ensuring they experience the very best of Renault every time they visit us is at the heart of our ethos.
“The criteria for this award were very strict and J.D. Power’s scrutiny was in-tense so knowing we are rated as ‘excellent’ and amongst the very best in the country is a great testament to the whole team here at Lifestyle Renault.”
Congratulating the dealership, Renault UK’s Head of Network Quality and Training, Steve Whitcombe, said: “Renault launched the groundbreaking J.D. Power Dealers of Excellence programme last year as part of our commitment to improving quality and standards across the board and we are still unique in the industry in running an initiative of this kind.
“The programme has really helped to focus the minds of our network on the importance of customer care and experience, and to drive real improvement.
“It’s great to see so many dealers, including Lifestyle Renault, achieve the very highest standards but it’s also pleasing to see that so many other dealers across the network have really upped their game.
“We will, of course, continue striving for even better results and to deliver an ever more consistent and impressive all-round experience for our customers as we move forward.”
J.D. Power has been capturing and analysing the voice of the customer across more than a dozen industries for more than 45 years. It aims to truly represent the voice of the customer to drive improvement of products and services, and ultimately business results, for companies globally.
For more information about the Renault range or to book a test drive, visit Lifestyle Renault’s Langton Road showroom, call 01892 739161 or visit www.lifestylerenault.co.uk
