Outstanding’ rating for High Broom care home

Outstanding' rating for High Broom care home
Staff at High Broom Care Home in Crowborough

High Broom Care Home was awarded the highest rating on New Year’s Eve, following an unannounced inspection by the Care Quality Commission [CQC] in November.

Wealden MP Nus Ghani went to congratulate the staff on their achievement. Less than two per cent of the UK’s 11,000 care homes have been awarded an outstanding rating.

Inspectors praised the privately-owned site in High Broom Road for its ‘caring, attentive and compassionate staff’.

They added: “The service’s atmosphere was positively energetic with activity, very welcoming, warm, and inclusive, with friendly staff providing care and support in a way people liked and enjoyed.”

High Broom houses 31 residents, many of whom suffer from dementia, and employs 40 members of staff.

Manager Karen Theobald was delighted with the CQC’s findings.

She said: “Care homes are often in the news for all the wrong reasons, so it is wonderful that we have been recognised for all the right reasons.

“It can often be quite nerve-wracking when the inspector turns up unannounced, but we knew we were doing all the things we should be doing and getting them right.”

On why High Broom was rated so highly by inspectors, she added: “I think it is because we value our staff and we treat every resident as an individual – this is their home, it is not an institution.

“It can be very difficult for families when they are looking for a home for an elderly relative, especially when there are so many horror stories out there.

“So we hope this rating goes some way to show people that there are some truly great care homes.”

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