Baby unit at local hospital wins highest service award

Staff at the neonatal unit receive their charter

THE neonatal unit at Tunbridge Wells Hospital has achieved the highest level of service as it was awarded the Platinum Bliss Baby Charter accreditation.

An assessment carried out on February 21, showed that staff at the unit are dedicated to providing the best possible service in line with the family-centred principles outlined in the Bliss Baby Charter.

Bliss was impressed by many aspects of the units’ care, including parents being actively encouraged and supported to be part of their baby’s care, availability of dedicated expert staff in bereavement, family support, safeguarding and development care, extra support for parents including accommodation, free parking, food in the parent kitchen, and bereavement services.

Giulia Bonacalza, Bliss Baby Charter Programme Lead, said: “Achieving the Platinum Award on our recent re-audit of the Bliss Baby Charter Principles reflects our unit philosophy of believing that every baby and their family is special and deserves individualised family-centred care.”

Parent, Louisa Menzel, said: “Even though having a premature baby is scary, the team at Tunbridge Wells supported us through every step of this challenging time.

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